SHIFT SUPERVISOR in Vancouver, WA at Krispy Kreme Pacific Northwest

Date Posted: 12/27/2019

Job Snapshot

Job Description

Krispy Kreme is hiring SHIFT SUPERVISORS for our team!

Doughnut and Coffee Shop


Fun and energetic atmosphere where teamwork is key in ensuring best in class doughnuts and coffee.


Team Krispy Kreme


Join our Krispy Kreme Family!


With over 80 years serving local communities, Krispy Kreme is an iconic and well recognized brand.  We hire and care for team players that have a superior commitment to guest service and product quality.  We pride ourselves in offering continuous growth for our Team Members and Managers and are pleased to offer benefits such as flexible schedules, paid vacation, medical, and a dining discount.


If you have an outgoing and energetic personality, take pride in your work and are willing to go the extra mile for your Team and Guests, then come join our team!


Krispy Kreme Pacific NW is the approved Krispy Kreme Franchisee for the Pacific Northwest, Hawaii, and British Columbia​ (excluding Tri-Cities and Yakima, WA)​.

EOE. We participate in E-Verify / Participamos en E-Verify

Availability Needed: Late Night

Job Requirements

Responsible for the supervision of store operations and maintaining the highest Krispy Kreme standards of product, guest service and cleanliness.  Leads a team of Guest Service Representatives, Production and Processing that exceed Team Member expectations.  Promotes teamwork in all aspects of the store, and supports the development of all Team Members.  Projects a positive “can-do” attitude.

DUTIES: Includes the following (other duties may be assigned):

  • Be able to work a variety of hours, days and shifts, including weekends
  • Get along with others and be a team player
  • Be genuinely committed to ensuring that the overall guest experience exceeds expectations, including greeting guests with a warm, sincere smile and anticipating their needs
  • Use tact and good judgment when dealing with guest challenges, responding to guest needs with patience and courtesy
  • Be proficient in all job functions and workstations and act as a role model for Team Member focused service
  • Handle all Team Member inquiries and situations in a friendly, professional, and timely manner
  • Assist, support and direct the crew in all production, processing, retail and utility operations
  • Monitor quality of product and service
  • Ensure all Team Members are focused on “Creating Magic Moments” for the guest
  • Assist with the training, development and retention of Team Members
  • Interact with, direct and assist with supervising employees on a daily basis in a fair and dignified manner
  • Refer all employee issues directly to managers/General Manager
  • Assist Management Team with execution and follow up of all training, assessments and recognition programs
  • Enforce company policies and procedures in a consistent manner 
  • Assist in handling a variety of managerial functions, including but not limited to: interviewing; hiring; ordering; scheduling; inventories; daily, weekly, and monthly paperwork; cash till handling
  • Understand the production piece of the Krispy Kreme operation
  • Make timely and accurate production calls to prevent outages while minimizing waste
  • Promote awareness of safety and sanitation standards to all Team Members
  • Complete certification on walkie/stakie (forklift equipment) and lock out/tag out (electrical label procedures)
  • Assist management efforts to meet or exceed all financial goals and objectives by controlling labor, product and other cost areas
  • Perform calmly and effectively under pressure
  • Communicate problems to management immediately
  • Maintain awareness of doughnut inventory
  • Communicate cordially, effectively, and clearly with all Team Members, managers, supervisors, vendors and guests
  • Ensure that all food items are correctly recorded on computer register system
  • Maintain clean and orderly work area throughout shift and leave it ready for business for the following shift
  • Comply with all safety and sanitation (including handwashing) guidelines and procedures
  • Be proficient in the use and operation of all necessary tools and equipment, including retail area equipment such as Micros register system, coffee machines, drive-thru systems, etc.
  • Follow all rules, policies, procedures and conditions of employment, including those outlined in the Employee Handbook
  • Other duties will be assigned as needed


  • Communicate in English in order to comprehend and perform/follow job requirements in written and spoken direction
  • Perform more than one task at a time, calmly and effectively in an extremely busy and stressful work environment
  • Work in a confined, crowded space of variable noise and temperature levels
  • Lift and move up to 10 pounds, frequently lift and/or move up to 25 pounds and occasionally lift and/or move up to 50 pounds
  • Safely and effectively use and operate all necessary tools and equipment, including production and processing equipment if necessary
  • Be able to stand and walk for an entire shift, including moving safely through all areas of the restaurant, which may include stairs, uneven and slick surfaces
  • Accessibility varies by location