MULTI-UNIT MANAGER in Seattle, WA at Krispy Kreme Pacific Northwest

Job Requirements

Responsible for overseeing the entire operation of multiple restaurants and the development of his/her management staff.  Work with the management team in setting the direction of the business in day to day operations as well as a plan to grow the business, drive sales and manage costs.

DUTIES

• Be accountable for all facets of restaurant operations
• Oversee, monitor and be responsible for all financial aspects of the restaurants under your control.
• Review and calibrate systems for sales and labor forecasting; coach team accordingly
• Oversee and ensure accuracy of financial reporting
• Develop management team in areas including personal growth, operational and financial knowledge, interpersonal skills, and organizational techniques
• Cultivate good relationships and foster an atmosphere of team work among managers and employees
• Assist Director of Operations in new store openings and new site selections where appropriate
• Write agenda for and conduct periodic management meetings 
• Oversee that comps and voids are conducted per established procedure and are valid
• Oversee the interviewing, hiring, documenting, training and supervision all management employees          
• Organize and conduct periodic informational seminars for managers and employees
• Assure compliance with and uphold applicable policies and requirements of employment laws
• Become proficient in the use of equipment and utensils related to the operation of the restaurant
• Maintain food quality standards including consistency and presentation
• Comprehend and adhere to sanitation guidelines as prescribed by state and city codes
• Communicate repair and maintenance needs to Director of Operations and/or appropriate repair source
• Schedule, conduct and document management and/or employee reviews according to standard operating procedures
• Identify, address and document individual management discipline problems according to standard operating procedure
• Follow KremeWorks termination procedures
• Complete projects as assigned in a timely manner
• Be able to perform and train job functions of positions alone and without assistance if necessary
• Communicate cordially, effectively and clearly with employees and co-workers
• Refrain from smoking for the duration of the shift
• Adhere to standard "zoning" procedures and train managers to do the same
• Read appropriate KremeWorks Intercompany Memorandums
• Attend appropriate management meetings and informational seminars
• Review Krispy Kreme service evaluations and make appropriate adjustments
• Review food item sales data and product mix reports and make appropriate adjustments
• Research current industry trends and effect changes accordingly
• Cultivate personal growth and entrepreneurial skills based on reviews and feedback from supervisors
• Establish a rapport with guests to promote goodwill and solicit opinions and ideas
• Address customer complaints and problems effectively and courteously on an as-needed basis
• Maintain a well manicured appearance and comply with and enforce the dress code for all managers/employees.
• Make appropriate judgment calls under stressful conditions including customer/employee-related issues
• Follow proper hand washing procedure
• Be responsible for the material in the KremeWorks Employee Safety Manual and Team Member Handbook
• Enforce KremeWorks rules and regulations
• Ensure that proper POP , menus, and promotional materials are displayed in the stores
• Provide or obtain proper documentation of state and city sanitation certification
• Read and comprehend a fundraising contract
• Read and comprehend a purchase order
• Project a courteous, confident and flexible attitude
• Work a variable and flexible schedule which may include nights, weekends and holidays 

ESSENTIAL FUNCTIONS

• Perform in limited physical space with variable atmospheric conditions including ventilation, smoke and extreme temperatures
• May not take or give away any unauthorized company property including food or beverage
• May not work under the influence of alcohol or other mood altering substances
• Communicate in English in order to comprehend and perform/follow job requirements in written and spoken direction
• Perform more than one task at a time, calmly and effectively in an extremely busy and stressful work environment
• Work in a confined, crowded space of variable noise and temperature level
• Lift and move up to 10 pounds, frequently lift and/or move up to 25 pounds and occasionally lift and/or move up to 50 pounds
• Safely and effectively use and operate all necessary tools and equipment
• Be able to stand and walk for an entire shift, including moving safely through all areas of the restaurant, which may include stairs, uneven and slick surfaces
• Accessibility varies by location