GENERAL MANAGER in Issaquah, WA at Krispy Kreme Pacific Northwest

Job Requirements

POSITION SUMMARY:  Responsible for the overall operation of a single store as well as the development of his/her management and hourly staff.  Work with senior management and the management team in setting the direction of the business in day to day operations as well as a plan to grow the business, drive sales and manage costs.  Responsible for the financial aspects of the restaurant.

ESSENTIAL FUNCTIONS:

• Be accountable for all facets of the store operation.
• Train, coach and develop management team in areas including:  KremeWorks culture, systems, policies and procedures, personal growth, operational and financial knowledge, interpersonal skills and organizational techniques.
• Interview, hire, train, develop and retain qualified management and hourly Team Members.
• Interact with, direct and supervise Team Members on a daily basis in a fair and dignified manner.
• Assure compliance with and uphold applicable policies and requirements of all employment laws and practices.
• Support projects and initiatives as directed by the Multi-Unit Manager and Director of Operations.
• Authorize comps and voids for all Team Members.
• Promote and cultivate a positive, “can do” environment.
• Lead entire Team to focus on “Creating Magic Moments” for the guest.
• Oversee and be responsible for all financial aspects of the store.
• Responsible for the security of, balancing and paring of all cash banks.
• Oversee completion daily food orders: dry goods, dairy, doughnut ingredients, beverages, etc., and/or identify and communicate inventory and equipment needs to ordering manager.
• Meet daily with managers and/or shift supervisors to coordinate and ensure production standards and schedules.
• Ensure adequate doughnut prep levels based on business levels, minimize waste, and control food cost.
• Make timely and accurate production calls to prevent outages and minimize waste.
• Maintain food quality standards including consistency and presentation.
• Ensure proper food storage according to standard operating procedure and comprehend and adhere to sanitation guidelines as prescribed by standard state, city and county codes.
• Perform a shift “walk through” in order to assess staffing, maintenance, cleanliness, zoning and any special needs.
• Complete opening checklist, assign sanitation projects to Team Members and follow up with Team Members to ensure their completion.
• Complete certification on walkie/stakie and lock out/tag out.
• Assign Team Member deployment.
• Perform and extend all weekly, mid-month and end of month inventories.
• Compile all information for weekly and monthly P & L statement computations.
• Create appropriate atmosphere including lighting, music and temperature levels.
• Assure compliance and uphold applicable KremeWorks policies and state and federal employment laws.
• Write agenda for and conduct periodic management meetings as well as periodic informational seminars for Team Members.
• Address all guest complaints and problems effectively and courteously on an as needed basis.
• Use tact and good judgement when dealing with difficult guests.  Respond to their needs with patience and courtesy.
• Responsible for the purchase and maintenance of all restaurant equipment
• Communicate repair and maintenance needs to Director of Operations and/or appropriate repair source
• Schedule, conduct and document Team Member performance reviews according to standard operating procedures.
• Identify, address and document individual Team Member performance problems according to standard operating procedure. Discipline and/or terminate as necessary according to standard operating procedures.
• Adhere to standard “zoning” procedures.
• Maintain a clean and orderly work area to ensure safety.
• Document appropriate information in Management Log Books/Avero daily and ensure management staff does the same.
• Review information in Management Log Books/Avero daily.
• Read appropriate KremeWorks inter-company memorandums.
• Attend periodic General Manager meetings and periodic informational seminars.
• Review Krispy Kreme audits and mystery shops and make appropriate adjustments.
• Review food item sales data and make appropriate adjustments.
• Review fundraising, dozens delivery and wholesale functions agenda daily.
• Complete a daily labor report according to standard operating procedure.
• Oversee the creation of work schedules for Managers, Shift Supervisors, and Team Members.
• Forecast business levels and ensure smooth shift operation.
• Research current industry trends and effect changes accordingly.
• Direct and manage sales efforts which may include Local Store Marketing, Dozens Delivery, Fundraising, Route Sales and Deli Sales.
• Cultivate personal growth and entrepreneurial skills based on reviews and feedback from your Director of Operations, Administrative Director, Human Resources, and CEO.
• Establish a rapport with guests to promote goodwill and solicit opinions and ideas.
• Maintain a well manicured appearance and persona that reflects the established image of the store; comply with dress code.
• Be an active team player.
• Follow Market Partner’s instructions
• Ensure that all food items are correctly recorded on computer register system.
• Maintain clean and orderly work area throughout shift and leave it ready for business for the following shift
• Be responsible for personally knowing and adhering to the material in the KremeWorks Team Member Handbook with the Managers, Shift Supervisors, and Team Members.
• Meet personal schedule requirements punctually.
• Project a courteous, confident and flexible attitude.
• Interact in a positive and professional manner with Store Support Center Members, fellow General Managers, Managers, Team Members, vendors and guests.
• Accept constructive criticism.
• Work a variable and flexible schedule which may include nights, weekends and holidays.

• Safely transport items throughout all areas of the store on a slick and uneven surface and stairs where applicable.
• Lift and/or move up to 10 pounds, frequently life and/or move up to 25 pounds, and occasionally lift and/or move up to 50 pounds.

GENERAL RULES

• Stand and/or walk for an entire shift
• Safely move about in all areas of the store
• Perform in limited physical space with variable ventilation and extreme temperatures
• Perform duties in an environment that can be quite loud at times (including noises from machinery, equipment, music, etc.)
• Must be able to refrain from smoking for an entire shift
• Work near moving equipment and mechanical parts
• May not take or give away any unauthorized company property including food, beverage or collectibles
• May not work under the influence of alcohol or other mind/mood altering substances
• May not resort to any physical violence, intimidating or harassing behavior
• Follow all rules, policies, and procedures as outlined in the KremeWorks Team Member Handbook and any/all Management Supplements to the Handbook

Failure to abide by these and other conditions of employment of the company set forth elsewhere can subject a manager to disciplinary action up to and including termination.

Accessibility varies by location.